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Sr. Help Desk Support Specialist in Plano, TX at BakerCorp

Date Posted: 2/13/2018

Job Snapshot

Job Description

BakerCorp is a market leader in tank, pump, filtration and shoring equipment rentals, with a network of locations including operations in North America and Europe. Backed by a broad selection of high-quality industrial, liquid and solid-handling equipment, our exceptional team helps get our customers what they need, where they need it, on time.

The company maintains a rental fleet consisting of more than 20,000 units, including steel tanks, polyethylene tanks, roll-off boxes, pumps, pipes, hoses and fittings, filtration units, tank trailers, berms and trench shoring equipment. BakerCorp serves customers in over 15 industries including oil and gas, industrial and environmental services, refining, environmental remediation, construction, chemicals, transportation, power and municipal works. The company also works with customers to deliver a mix of products and services for a wide variety of applications that include: chemical, manufacturing, refining, construction, municipal, industrial services, environmental remediation, power generation, tank terminal/pipeline operations, transportation, mining, electronics and wastewater.

Broad Function

Responsible for providing technical assistance and support related to computer systems, hardware, or applications. Responds to requests, runs diagnostic programs, isolates problem, and determines and implements solution.   Documents, tracks and monitors the problem to ensure a timely resolution.  Go to person for technical questions from other HelpDesk support personnel.  Images and deploys computer systems. 

Essential Functions

  • Respond to customer requests and incidents via phone, email, or portal submissions.
  • Log issues into IT ticketing system (SCSM 2012) where they remain open until satisfactorily resolved.
  • Evaluate issues and either resolve them by researching documentation or submit them to a higher-level expert for resolution.
  • Track status of issues and notify users of status, from origin through process of resolution to completion.
  • Walk employees through problem solving process.
  • Run diagnostic programs and use remote access tools to resolve problems
  • Enhance job knowledge by participating in education opportunities.
  • Accomplish department and organization objectives by completing tasks as assigned.
  • Reset various network and application passwords as needed.
  • Create purchase order requests for HelpDesk Manager approval.
  • Schedule E-Waste removal as needed.
  • Assist with printer repair and maintenance of copier address books and distribution lists.
  • Assist with the imaging and deployment of new and repaired computers.
  • Process outgoing shipments for IT department.
  • Assist with other technology projects as needed.
  • Provision o365 user licensing.
  • Complete onboarding and off boarding procedures.
  • Process machines through McAfee EPO console for Anti-Virus and Encryption.
  • Active Directory management, adding and removing security groups and creation of distribution lists
  • Manage Sharepoint access and post/remove basic content.
  • Participate in the on-call rotation for 1 week every 2-3 months.
 

Working Conditions

  • Primarily working indoors in a regular office environment. Some exposure to dust and noise.  Personal Protective equipment may be necessary in yard locations.
 

 Skills & Abilities:

  • Excellent troubleshooting and problem resolutions skills.

  • Good oral and written communication skills.

  • Strong phone discourse, data entry and organization skills.

  • Strong customer service skills and patience with users looking for support.

  • Active Directory and Office 365 administration experience.

  • Must be able to learn and support new and fast-changing technologies.

  • Sharepoint administration knowledge a plus.

  • SCSM 2012 administration a plus.

  • Dell product line and support portal experience beneficial.

Education

  • Bachelor’s Degree in Computer Science or related area preferred

  Experience & Other

  • 4+ years of hardware, software and network troubleshooting or equivalent training and/or education. 
Excellent total compensation opportunity plus competitive benefits package consisting of medical, dental, vision, life, & LTD insurance, profit-sharing, tuition reimbursement, a 401(k) program, paid vacation, paid holidays, EAP and more!

BakerCorp is a Drug Free Workplace. The Company’s pre-employment screening process includes, but is not limited to social security verification, criminal background check, and drug test. MAY be required to pass DOT physical, MVR, and/or credit history based on essential functions of the position.

BakerCorp is an Equal Opportunity Employer and all employees are treated equally and without regard to or because of race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition. 

BakerCorp provides equal opportunity to qualified individuals with disabilities and disabled veterans. BakerCorp will provide reasonable accommodation when requested to enable completion of the online employment inquiry form, or, if desired, an alternative method of inquiry. If you need reasonable accommodation, please email humanresources@bakercorp.com for assistance.